PRIVACY POLICY

Vision Roof Services, Inc.
Last updated: July 30, 2025

1. Introduction

This Privacy Policy explains how Vision Roof Services Inc. ("Company", "We", "Us", "Our") collects, uses, discloses, and safeguards your information when you visit visionroofservices.com or use our services (“Service”). It also informs you of your privacy rights and how the law protects you.

By using our Service, you agree to the collection and use of information as described in this Policy.

2. Definitions

Account: Unique account for accessing our Service.
Company: Vision Roof Services Inc., 41905 Boardwalk, Suite L, Palm Desert, CA 92211.
Cookies: Small files placed on your device to store browsing data.
Country: California, United States.
Device: Any internet-connected device (computer, smartphone, tablet, etc.).
Personal Data: Information identifying an individual.
Service Provider: Third parties processing data on behalf of the Company.
Website: visionroofservices.com.
You: Individual or legal entity accessing or using the Service.

3. Information We Collect

3.1. Personal Data

We may ask you to provide Personal Data, including but not limited to:

  • Name

  • Email address

  • Phone number

3.2. Usage Data

Collected automatically when using the Service, such as:

  • IP address

  • Browser/device type and version

  • Pages visited and visit duration

  • Diagnostic and analytics data

3.3. Cookies and Tracking Technologies

We use cookies, beacons, tags, and scripts to:

  • Improve Service usability

  • Track site activity

  • Analyze traffic patterns

You may configure your browser to refuse cookies; however, this may affect your experience on our site.

4. How We Use Your Information

We use Personal Data to:

  • Provide and maintain the Service

  • Contact you regarding updates, service information, and promotions

  • Send SMS communications (see Section 6 below)

  • Manage user requests and support

  • Analyze and improve Service quality

  • Fulfill business transfers and legal obligations

5. Data Sharing & Disclosure

5.1. Service Providers

We may share Personal Data with trusted vendors to support and improve our Service. Service Providers may only use your data as instructed by us.

5.2. Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred.

5.3. Affiliates & Business Partners

We may share data with affiliates as necessary to operate the Service, always in accordance with this Policy.

5.4. Legal Requirements

We may disclose data if required by law or to protect the rights, safety, or property of the Company, users, or the public.

5.5. Public Interactions

Information you share in public forums on our Service may be visible to others.

5.6. With Your Consent

We may disclose your information for any other purpose with your explicit consent.

6. SMS Communications & Mobile Number Privacy

6.1. Collection and Use of SMS and Email Data

You may choose to provide your mobile phone number to receive SMS communications. These may include appointment reminders, service updates, and promotional offers.

We may use your email address and phone number to send you communications about services, updates, and promotional offers. You may opt out of email or SMS communications at any time by following the opt-out instructions provided in those messages or by contacting us directly.

6.2. Opt-In Consent

You must explicitly opt-in via a checkbox on our web form to receive SMS from Vision Roof Services. The opt-in is never pre-selected and contains the following language:

"I agree to receive SMS messages from Vision Roof Services about services, updates, and promotions. Message and data rates may apply. Reply STOP to opt-out."

6.3. Non-Sharing of Mobile Numbers & Emails

We do not sell, rent, or share your mobile number or email address with third parties or affiliates for marketing or promotional purposes.

Mobile and email information may only be shared with subcontractors or service providers as necessary to deliver our services (e.g., SMS/email delivery platforms or customer support), and never for their own marketing use.

6.4. Message Frequency

The number of SMS messages you receive may vary depending on your interaction with our services, your requests, and service needs. Message frequency varies.

6.5. Message and Data Rates Disclosure

Message and data rates may apply depending on your wireless plan.

6.6. Opt-Out Information

You may opt out of SMS at any time by replying "STOP" to any message or by contacting us. You will receive a confirmation upon successful opt-out.

7. Data Security

We use commercially acceptable measures to protect your Personal Data. However, no method of internet transmission or storage is 100% secure. We cannot guarantee absolute security but will respond promptly to any data incidents.

8. Data Retention

We retain Personal Data only as long as necessary for the purposes described herein, and to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is typically retained for a shorter period.

9. International Data Transfers

Your information may be processed in locations outside your state or country. By providing information, you consent to such transfers, provided adequate security measures are in place.

10. Children’s Privacy

Our Service is not directed to anyone under 18. We do not knowingly collect information from children under 18. If you believe we have such data, please contact us for prompt removal.

11. Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We recommend reviewing their privacy policies, as we are not responsible for their content or practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect when posted on this page. You will be notified of material changes by email and/or prominent notice on our site.

13. Contact Us

For questions about this Privacy Policy, please contact us:
Email: connect@visionroof.net