PRIVACY POLICY

Vision Roof Services, Inc. – Privacy Policy

Last Updated: August 17, 2026

1. Introduction

Vision Roof Services, Inc. (“Vision Roof Services,” “VRS,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you:

  • Visit our website at https://visionroofservices.com

  • Submit forms

  • Request roofing inspections or estimates

  • Communicate with us by phone, email, or SMS/text message

  • Use our services

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Property address

  • Project details

  • Photos or files you submit

  • Appointment requests

  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Website activity

  • Referral URLs

  • Approximate geographic location

  • Date and time of visits

3. How We Use Your Information

We use your information to:

  • Schedule inspections and appointments

  • Provide roofing estimates and proposals

  • Deliver roofing services

  • Respond to inquiries

  • Send service updates

  • Communicate project status

  • Process billing and invoicing

  • Improve website performance

  • Analyze marketing effectiveness

  • Maintain security and fraud prevention

  • Comply with legal obligations

We may also use your information to send marketing communications if you separately opt in to receive them.

4. SMS, MMS & Email Communications

SMS/MMS Communications

If you provide your mobile phone number and opt in to receive text messages, Vision Roof Services, Inc. may send SMS or MMS communications related to your inquiry, services, or relationship with us.

These communications may include:

  • Responses to roofing service, inspection, estimate, or quote inquiries

  • Appointment scheduling, confirmations, and reminders

  • Estimate and proposal follow-up

  • Project and service updates

  • Customer support communications

  • Billing notifications

  • Feedback or review requests

  • Marketing or promotional communications when separately opted into

Consent to receive SMS or MMS messages is not a condition of purchase.

Message Frequency

Message frequency varies based on your interactions with Vision Roof Services and your project needs. You can generally expect approximately 5–10 messages per month based on your project needs, although actual frequency may vary.

Opt-Out and Help

You may unsubscribe from SMS/MMS communications at any time by replying STOP.

After you reply STOP, we will send an SMS confirming that you have been unsubscribed, after which you will no longer receive messages from that messaging program.

If you wish to receive messages again, you may opt in again using one of our authorized opt-in methods.

Reply HELP for assistance or contact us at:

Email: connect@visionroofservices.com
Phone: (844) 348-7663

Message Delivery and Charges

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by carrier or network conditions outside our control.

Message and data rates may apply to messages sent to you from us and messages you send to us. Contact your wireless provider for information regarding your text or data plan.

Mobile Information and Privacy

We do not share personal information with third parties for their own marketing purposes.

Mobile information, phone numbers, and SMS consent information collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers, including communications, CRM, scheduling, and technology providers such as Hatch and GoHighLevel, to process communications on our behalf. Such providers may use information only as necessary to perform services for Vision Roof Services.

For questions regarding this Privacy Policy or our SMS privacy practices, contact us at connect@visionroofservices.com.

5. Cookies & Tracking Technologies

Our website may use:

  • Cookies

  • Pixels

  • Analytics tools

  • Tracking scripts

  • Session technologies

to:

  • Improve website functionality

  • Analyze traffic and engagement

  • Support advertising campaigns

  • Understand visitor behavior

  • Enhance user experience

Third-party tools we may use include:

  • Google Analytics

  • Google Ads

  • Meta/Facebook Pixel

  • GoHighLevel

  • CRM and marketing automation platforms

You may disable cookies through your browser settings, though portions of the website may not function properly.

6. How We Share Information

We may share information with trusted service providers that help us operate our business, including:

  • CRM systems

  • Scheduling software

  • Marketing platforms

  • Payment processors

  • Communication providers

  • Analytics providers

These providers may only use information as necessary to perform services on our behalf.

We may also disclose information:

  • To comply with legal obligations

  • To protect rights or safety

  • During business transfers or restructuring

  • With your direct consent

7. Data Security

We implement commercially reasonable safeguards to protect your information, including:

  • Secure software platforms

  • Restricted account access

  • Authentication controls

  • Encryption where appropriate

  • Internal access limitations

While we strive to protect your information, no electronic transmission or storage method is completely secure.

8. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Your Rights & Choices

You may:

  • Opt out of marketing emails

  • Opt out of SMS communications

  • Request updates to your information

  • Request deletion where legally permitted

  • Contact us regarding privacy concerns

To make a request, contact:
connect@visionroofservices.com

10. Third-Party Websites

Our website may contain links to third-party websites or services. Vision Roof Services is not responsible for the privacy practices or content of third-party sites.

11. Children’s Privacy

Our website and services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.

12. California Privacy Rights

California residents may have additional rights under applicable privacy laws regarding access to, correction of, or deletion of personal information.

Requests may be submitted to:
connect@visionroofservices.com

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services constitutes acceptance of the updated policy.

14. Contact Information

Vision Roof Services, Inc.
41905 Boardwalk, Suite L
Palm Desert, CA 92211

Phone: (844) 348-7663
Email: connect@visionroofservices.com
Website: https://visionroofservices.com